Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To begin the return process or ask further questions, you may contact us by email on sales@tal-lira.com or via Whatsapp/call on 99024444 and our customer care will guide you on the next steps.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged, like food, beverage, underwear, swimwear, liquids, hair accessories and seasonal items.

Unfortunately, we cannot accept returns on sale items.

Refunds
We regret to inform you that we do not offer refunds for purchases made through our website. All sales are considered final, and we encourage customers to carefully review product descriptions, sizes, and specifications before completing their orders. If you encounter any issues with your purchase, such as damage during transit or receiving the wrong item, please reach out to our customer service team, and we will work with you to resolve the matter promptly. Thank you for your understanding and support.